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Froggy Jumps
Froggy Jumps

Atención al Cliente: Mini Desafío

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Atención al Cliente: Mini Desafío

Froggy Jumps

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About this activity

Preguntas clave sobre atención al cliente.

Created by

Vicente
Vicente
Spain

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Atención al Cliente: Mini Desafío
 

Froggy Jumps

Atención al Cliente: Mini DesafíoOnline version

Preguntas clave sobre atención al cliente.

by Vicente
1

¿Qué es escuchar activamente en atención al cliente?

2

¿Cuál es una señal de empatía efectiva?

3

¿Qué implica una respuesta cordial y profesional?

4

¿Qué significa SLA en atención al cliente?

5

¿Cuál es una buena práctica al gestionar una queja?

6

¿Qué canal no es típicamente de servicio al cliente?

7

¿Qué es escalamiento de incidencia?

8

¿Qué ventaja tiene usar un CRM?

9

¿Qué evita una mala atención al cliente?

10

¿Qué debe incluir un cierre de llamada efectivo?

 
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