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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Cliente Difícil

Created by

Julieth Paola Fajardo Torres
Julieth Paola Fajardo Torres
Colombia

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Froggy Jumps

CLIENTE DIFICILOnline version

Cliente Difícil

by Julieth Paola Fajardo Torres
1

¿Qué se considera un cliente difícil?

2

¿Cuál de los siguientes es un tipo de cliente difícil?

3

¿Cómo debe actuar un asesor ante un cliente molesto?

4

¿Qué frase demuestra una comunicación empática?

5

¿Cuál es el principal objetivo al manejar un cliente difícil?

6

¿Qué emoción debe controlar principalmente el asesor durante una llamada difícil?

7

¿Qué acción NO ayuda a la resolución de conflictos?

8

¿Qué tipo de cliente suele elevar la voz o usar lenguaje ofensivo?

9

¿Qué técnica ayuda al manejo emocional del asesor?

10

¿Qué se debe hacer al finalizar una llamada con un cliente difícil?

 
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