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Requisitos 5.1.2 enfoque al cliente y 9.1.2 Satisfacción del cliente

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Requisitos 5.1.2 enfoque al cliente y 9.1.2 Satisfacción del cliente

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Descubre conceptos clave sobre la satisfacción y la calidad

Created by

Monic Arana
Monic Arana
Mexico

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Requisitos 5.1.2 enfoque al cliente y 9.1.2 Satisfacción del cliente
 

Requisitos 5.1.2 enfoque al cliente y 9.1.2 Satisfacción del clienteOnline version

Descubre conceptos clave sobre la satisfacción y la calidad

by Monic Arana
1

La matriz de riesgos y oportunidades se utiliza para aumentar la satisfacción del cliente.

2

La ENPEM en la fecha declarada analizan los resultados, elaboran e implementa el plan de acción elaboran e implementan un plan de acción para incrementar la satisfacción de los clientes.

3

La alta dirección solo determina y comprende los requisitos del cliente, los legales y reglamentarios:

4

Se determinan los riesgos y oportunidades que pueden afectar la conformidad de los productos y servicios cuando reduce la capacidad de aumentar la satisfacción del cliente.

5

No existe un método específico para la medición de satisfacción; se decide de forma ad hoc sin instrumentos.

6

Las ENPEM gestionan la satisfacción del cliente sin involucrar a DPPSEN ni RSPPSEN en el proceso de seguimiento.

7

La alta dirección demuestra liderazgo y compromiso respecto al cliente cuando se aseguran de que se cumplen los requisitos del cliente.

8

La medición de la satisfacción del cliente se diseña y se aplica a la SEN/Procedimientos para evaluar su grado de satisfacción.

9

La satisfacción del cliente se mide una vez al final del ciclo escolar y no se actualiza en períodos intermedios.

10

Los clientes pueden enviar quejas, sugerencias y felicitaciones a través de los canales oficiales de la SEN o ENPEM.

 
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