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Froggy Jumps
Froggy Jumps

Micro-Momentos en el Servicio al Cliente

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Micro-Momentos en el Servicio al Cliente

Froggy Jumps

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About this activity

Pequeños actos, gran impacto.

Created by

juan diego garces
juan diego garces
Colombia

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Micro-Momentos en el Servicio al Cliente
 

Froggy Jumps

Micro-Momentos en el Servicio al ClienteOnline version

Pequeños actos, gran impacto.

by juan diego garces
1

¿Qué son los micro-momentos en el servicio al cliente?

2

¿Qué duración tienen los micro-momentos?

3

¿Qué incluye un micro-momento positivo?

4

¿Qué sucede si aparece un micro-momento negativo?

5

¿Qué espera el cliente más allá del producto en una experiencia de servicio?

6

¿Qué ocurre si se ignora al cliente?

7

¿Qué factor no requiere inversión para mejorar micro-momentos?

8

¿Qué indica un micro-momento negativo típico?

9

¿Qué efecto tiene un micro-momento positivo sobre la lealtad?

10

¿Cuál es el mensaje clave sobre los micro-momentos?

 
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