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Quiz: Servicio Posventa

Yes or No

Played 3

About this activity

Descubre qué es y qué no es la posventa.

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Colombia

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Quiz: Servicio Posventa
 

Quiz: Servicio PosventaOnline version

Descubre qué es y qué no es la posventa.

by Natalia
1

La posventa puede prevenir reclamos.

2

La posventa no siempre es inmediata.

3

La posventa solo aplica cuando hay garantía.

4

La posventa se limita al momento de la entrega.

5

La posventa no afecta la percepción del servicio.

6

La posventa puede influir en la recompra.

7

La posventa apoya la relación con el cliente.

8

La posventa es responsabilidad solo del área de ventas.

9

La posventa también comunica la marca.

10

La posventa es opcional según el tipo de cliente.

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