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Froggy Jumps
Froggy Jumps

Reto CX Digital

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Froggy Jumps

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About this activity

Quiz sobre experiencia del cliente digital

Created by

HERMAN LEONEL VILLANUEVA BARRIOS
HERMAN LEONEL VILLANUEVA BARRIOS
Guatemala

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Reto CX Digital
 

Froggy Jumps

Reto CX DigitalOnline version

Quiz sobre experiencia del cliente digital

by HERMAN LEONEL VILLANUEVA BARRIOS
1

1. ¿En qué se basa principalmente la competencia empresarial hoy en día?

2

2. Verdadero o Falso: ¿CX Digital solo se refiere a canales presenciales?

3

3. ¿Qué aspecto permitió la aparición de Internet en los 90 dentro del CX Digital?

4

4. ¿Qué característica del CX Digital busca integrar canales físicos y digitales?

5

5. Verdadero o Falso: ¿Con Web 2.0 el consumidor pasó de pasivo a actor activo en la experiencia digital?

6

6. ¿Cuál es la primera etapa del Customer Experience Digital?

7

7. ¿Qué tecnología permite anticipar necesidades y ofrecer experiencias en tiempo real?

8

8. Verdadero o Falso: ¿La personalización utiliza datos del cliente para experiencias individualizadas?

9

9. ¿Qué herramienta utiliza Pollo Campero para recopilar feedback del cliente?

10

10. ¿Qué empresa es presentada como caso no exitoso por descuidar el CX Digital?

 
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