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MODELO ATENCIÓN EXPERTO_M2

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About this activity

Fidelización y servicio en pista.

Created by

Erwin Lopez
Erwin Lopez
Guatemala

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MODELO ATENCIÓN EXPERTO_M2
 

MODELO ATENCIÓN EXPERTO_M2Online version

Fidelización y servicio en pista.

by Erwin Lopez
1

Se debe evitar el contacto visual para no incomodar al cliente.

2

El conocimiento experto de productos y servicios ayuda a orientar y recomendar opciones al cliente.

3

Repetir preguntas durante la atención está permitido para asegurar la respuesta.

4

El ciclo de atención en pista no incluye Cobro y Despedida.

5

Notificar situaciones fuera de lo normal es parte de las normas de seguridad de la estación.

6

La fidelización se logra únicamente con precios bajos, sin importar el trato.

7

La proactividad del colaborador mejora la experiencia y puede reducir tiempos de atención.

8

Saludar cordialmente al cliente al inicio de la atención es parte del Abordaje y Bienvenida.

9

La escucha activa implica entender las necesidades del cliente para responderle adecuadamente.

10

La actitud de servicio debe esconder la seguridad y no debe mostrarse al cliente.

 
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