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Froggy Jumps
Froggy Jumps

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Gestión perito

Froggy Jumps

Played 3 %Accuracy 86 Average time 03:23
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About this activity

Este quiz tiene como objetivo reforzar los conocimientos adquiridos y reconocer su avance. Realízalo con calma y confianza en lo aprendido. ¡Éxitos!

Created by

Formación Servicio al cliente
Formación Servicio al cliente
Colombia

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Gestión perito
 

Froggy Jumps

Gestión peritoOnline version

Este quiz tiene como objetivo reforzar los conocimientos adquiridos y reconocer su avance. Realízalo con calma y confianza en lo aprendido. ¡Éxitos!

by Formación Servicio al cliente
1

¿Qué acciones se deben tomar cuando el cliente tiene un ticket de GP en proceso de coordinación y se comunica para informar que LUMA ya lo visitó y retiró el sello del contador?

2

Seleccione las etapas de la certificación para la orden de servicio GP

3

Si LUMA notificó al cliente sobre la necesidad de relocalizar el contador o realizar un mantenimiento para poder cambiar el contador, ¿cuál es la gestión correcta que se debe realizar para esta situación?

4

Si un cliente llama por la demora de la brigada de GP en un caso ya coordinado, ¿cuál es la gestión correcta que se debe seleccionar para esta llamada?

5

Si un cliente se comunica para indicar que LUMA retiró el sello, pero lo volvió a colocar debido a una demora de Windmar Home en coordinar la visita, ¿que se debe hacer en esta situación?

6

¿Qué es una Gestión de Perito (GP)?

7

¿Como se debe crear la orden de servicio cuando un cliente solicita una certificacipon de voltajes?

 
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