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Crossword Puzzle
Crossword Puzzle

CX Digital: Conceptos Clave

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CX Digital: Conceptos Clave
 

Crossword Puzzle

CX Digital: Conceptos ClaveOnline version

Conceptos esenciales de la experiencia del cliente en la era digital.

by Yulissa Tevalán Gómez
1

Estrategia que integra todos los canales de contacto para una experiencia coherente.

2

Programa que simula conversaciones humanas para atender al cliente.

3

Adaptación de productos o mensajes a las preferencias individuales del usuario.

4

Proceso para mantener y premiar la lealtad del cliente.

5

Uso de datos para comprender comportamientos y mejorar servicios.

6

Dispositivo pequeño y portátil para acceder a servicios en linea.

7

Protección de datos personales y transacciones online.

8

Percepción global que tiene el usuario durante la interacción con la marca.

3
7
2
5
6
4
1
 
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