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Froggy Jumps
Froggy Jumps

Protocolo de Servicio al Ciudadano

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Protocolo de Servicio al Ciudadano

Froggy Jumps

Played 7
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About this activity

Conoce buenas prácticas de atención

Created by

Daniela Merlano
Daniela Merlano
Colombia

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Protocolo de Servicio al Ciudadano
 

Froggy Jumps

Protocolo de Servicio al CiudadanoOnline version

Conoce buenas prácticas de atención

by Daniela Merlano
1

¿Cuál es el objetivo principal del protocolo del servicio al ciudadano?

2

¿Qué principio es clave en la atención al ciudadano?

3

¿Qué canal se debe priorizar para trámites simples?

4

¿Qué se debe registrar al inicio de una atención?

5

¿Qué hacer con la información confidencial?

6

¿Qué indicador mide la calidad del servicio?

7

Si no se puede resolver un trámite en una sola atención, ¿qué hacer?

8

¿Qué estilo de lenguaje se debe utilizar?

9

¿Qué se debe registrar ante una queja?

10

¿Qué acción garantiza el seguimiento del trámite?

 
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