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Froggy Jumps
Froggy Jumps

Desafío de Servicio al Cliente

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Desafío de Servicio al Cliente

Froggy Jumps

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About this activity

Preguntas clave sobre atención al cliente

Created by

Angel Domínguez
Angel Domínguez
Mexico

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Desafío de Servicio al Cliente
 

Froggy Jumps

Desafío de Servicio al ClienteOnline version

Preguntas clave sobre atención al cliente

by Angel Domínguez
1

¿Qué es la escucha activa en servicio al cliente?

2

¿Cuál es un rasgo esencial de un tono adecuado?

3

¿Qué implica manejar una queja correctamente?

4

¿Qué es un SLA en servicio al cliente?

5

¿Cuál es una métrica común de desempeño (KPI)?

6

¿Qué hacer ante una queja repetida del mismo cliente?

7

¿Qué es CRM?

8

¿Qué facilita un script de atención?

9

¿Qué debe incluir una solución de servicio al cliente?

10

¿Qué significa 'primero a resolver'?

11

¿Qué se debe evitar al comunicarse con un cliente iracundo?

12

¿Qué acción mejora la satisfacción del cliente?

13

¿Qué es proactivo en servicio al cliente?

14

¿Qué indica una buena gestión de quejas?

15

¿Qué rol tiene la empatía?

 
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