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Froggy Jumps
Froggy Jumps

Quiz: Fundamentos de Servicio al Cliente

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Quiz: Fundamentos de Servicio al Cliente

Froggy Jumps

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Desafía tu conocimiento sobre servicio al cliente.

Created by

Johan david Chan sanchez
Johan david Chan sanchez
Mexico

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Quiz: Fundamentos de Servicio al Cliente
 

Froggy Jumps

Quiz: Fundamentos de Servicio al ClienteOnline version

Desafía tu conocimiento sobre servicio al cliente.

by Johan david Chan sanchez
1

¿Qué eje describe la relación entre calidad y servicio al cliente?

2

¿Qué pregunta ayuda a entender quién es el cliente?

3

¿Qué describe el ente que no debe ser monopolio de una sola área?

4

¿Qué pregunta ayuda a identificar intereses del cliente?

5

¿Qué define el ‘triángulo del servicio’ en el texto?

6

¿Qué elemento impulsa la fidelización de clientes?

7

¿Qué describe la flor del servicio?

8

¿Qué pregunta ayuda a entender preferencias del cliente?

9

¿Qué indica la satisfacción como indicador clave?

10

¿Qué acción es crucial para la cultura del servicio?

11

¿Qué pregunta ayuda a definir cliente ideal?

12

¿Qué se recomienda revisar para fidelizar?

13

¿Qué promesa debe evitarse si no se puede cumplir?

14

¿Qué describe la lectura recomendada en el tema?

15

¿Qué se entiende por servicio al cliente?

 
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