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Froggy Jumps
Froggy Jumps

Fundamentos del Servicio al Cliente

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Fundamentos del Servicio al Cliente

Froggy Jumps

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About this activity

Quiz sobre conceptos clave de servicio al cliente.

Created by

Víctor Tadeo De Jesús Sánchez Durán
Víctor Tadeo De Jesús Sánchez Durán
Mexico

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Fundamentos del Servicio al Cliente
 

Froggy Jumps

Fundamentos del Servicio al ClienteOnline version

Quiz sobre conceptos clave de servicio al cliente.

by Víctor Tadeo De Jesús Sánchez Durán
1

¿Qué pregunta ayuda a identificar al cliente ideal?

2

¿Qué concepto describe al conjunto de acciones para satisfacer necesidades?

3

¿Qué eje de la calidad se menciona en el marco del servicio?

4

¿Qué pregunta ayuda a entender quién es el cliente?

5

¿Qué término describe un servicio intocable que se consume al instante?

6

¿Qué característica indica que el servicio es transversal a la organización?

7

¿Qué pregunta ayuda a entender gustos y preferencias del cliente?

8

¿Qué término define la promesa de entrega al cliente?

9

¿Qué set de preguntas orienta el diagnóstico del servicio?

10

¿Qué se analiza para generar cultura de servicio y excelencia?

11

¿Qué describe el término PQRS en servicio al cliente?

12

¿Qué elemento indica que el servicio debe estar alineado a objetivos?

13

¿Qué palabra resume la necesidad de satisfacer al usuario?

14

¿Qué concepto se busca al conocer al cliente ideal y sus patrones?

15

¿Qué describe la ‘flor del servicio’ en el marco de calidad?

 
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