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Froggy Jumps
Froggy Jumps

Fundamentos del Servicio al Cliente

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Fundamentos del Servicio al Cliente

Froggy Jumps

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About this activity

Quiz sobre conceptos clave de atención

Created by

Luis Daniel Valdivia García
Luis Daniel Valdivia García
Mexico

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Fundamentos del Servicio al Cliente
 

Froggy Jumps

Fundamentos del Servicio al ClienteOnline version

Quiz sobre conceptos clave de atención

by Luis Daniel Valdivia García
1

¿Qué implica escuchar activamente al cliente?

2

¿Qué habilidad es crucial para manejar quejas?

3

¿Cuál es un objetivo de la primera llamada?

4

¿Qué significa comunicación asertiva?

5

¿Qué se debe hacer ante una queja mal planteada?

6

¿Qué es un SLA en servicio al cliente?

7

¿Qué aporta la empatía en la atención?

8

¿Cuál es una buena práctica de cierre de interacción?

9

¿Qué rol cumple la retroalimentación del cliente?

10

¿Cuál es el elemento clave para un buen servicio al cliente?

11

¿Qué implica escuchar activamente al cliente?

12

¿Cómo se debe responder ante una queja?

13

¿Qué papel cumple la comunicación no verbal en la atención?

14

¿Qué es una expectativa razonable del cliente?

15

¿Qué herramienta ayuda a documentar necesidades del cliente?

 
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