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Froggy Jumps
Froggy Jumps

La Última Misión

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La Última Misión

Froggy Jumps

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About this activity

Es un juego evaluativo que mide cómo influyó el protocolo en los participantes. Permite identificar de forma rápida la comprensión, las emociones generadas y el impacto general del cierre, combinando evaluación y aprendizaje de manera sencilla.

Created by

Erick Bermúdez
Erick Bermúdez
Colombia

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La Última Misión
 

Froggy Jumps

La Última MisiónOnline version

Es un juego evaluativo que mide cómo influyó el protocolo en los participantes. Permite identificar de forma rápida la comprensión, las emociones generadas y el impacto general del cierre, combinando evaluación y aprendizaje de manera sencilla.

by Erick Bermúdez
1

¿Cuál de estos elementos forma parte del protocolo de despedida?

2

El agente dice: “Gracias por atender mi llamada.” y cuelga. ¿Qué faltó según el protocolo?

3

El cliente dice: “No tengo más preguntas, gracias.” El cierre que sigue el protocolo es:

4

El agente intenta despedirse mientras el usuario aún está hablando. ¿Por qué NO cumple el protocolo?

5

Si el agente no recuerda el guion exacto, ¿qué puede hacer para cumplir el protocolo?

6

El protocolo exige que el agente se despida con un tono:

 
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