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Crossword Puzzle
Crossword Puzzle

New and existing requests + Cost approval

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New and existing requests + Cost approval
 

Crossword Puzzle

New and existing requests + Cost approvalOnline version

New and existing requests + Cost approval

by DRZ PRODUCTIONS
1

(New Requests) Requesters or Record Retrievers should create this to request any missing HIPAA/POA forms, clarifications, or required documentation from law firms.

2

(New Requests) CSR should reach out to the ___________ via call and e-mail to follow up on tickets

3

(New Requests) The CSR should allow up to ___________ calendar days (since ticket creation) for the law firm(s) to forward the missing signed HIPAA/POA, clarification, and/or documentation/information.

4

(New Requests) If three (3) calendar days have passed since ticket creation and no documentation/information has been received, the CSR must __________________

5

(New Requests) The CSR __________ all received documentation to the case and update any applicable information.

6

(New Requests) The CSR should allow __________ calendar days (since ticket creation) for the law firm(s) to provide the required signed HIPAA/POA, clarification, and/or documentation/information.

7

(Existing Requests) Tickets are created and left open for _____________ calendar days

8

(Existing Requests) We should create this INFORMATIVE ticket and close it right afterwards - we are not to leave this type of ticket open

9

No resolution within 15 days, we can __________ both the ticket & the request properly informing the law firm.

10

The CSR should create a ________ of Any & All Cost Approval Tickets and send it to the Law Firm

11

The CSR should leave a ____________ stating the previous above facts on each of the requests involved.

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