Following up on tickets

Yes or No

Played 1

Create copy

About this activity

Following up on tickets

Created by

DRZ PRODUCTIONS

Colombia

Download the paper version to play

Top 10 results

There are still no results for this game. Be the first to stay in the ranking! Log in to identify yourself.

Make your own free game from our game creator

Compete against your friends to see who gets the best score in this game

Make challenge

Foot and Ankle Anatomy Quiz

Thilaxshi Suresh

United Kingdom

(9)

Test your knowledge of the bones, joints, and muscles of the foot and ankle with this interactive quiz. Answer with ✅ if the statement is correct and ❌ if it is incorrect.
Grammys for best song/record

Educaplay Educational Resources

Spain

(50)

Answer if these songs won the Grammy for Best Song or Record of the Year (the general ones, category Grammys do not count)
Adjective Checker

Erika Moreno

Ecuador

(14)

In this game, you will have to determine if the adjective provided accurately describes the noun. Test your knowledge of adjectives and see if you can spot the correct matches!
Is it true?

Educaplay Educational Resources

Spain

(58)

Answer if the following sentences about general culture are true or not.
Is it created with Artificial Intelligence? - Complete game

Educaplay Educational Resources

Spain

(17)

Images, songs... Nothing is what it seems anymore. Are they generated with AI, or are they real?

		%
	Anonymous	%
		%
		%

Print your game

Following up on tickets


Following up on ticketsOnline version Following up on tickets by DRZ PRODUCTIONS 1 You must document all ticket follow ups in the Follow up notes. Yes No 2 Your follow up note should not necessarily be complete, or document every action taken along with any of the CM instructions. Yes No 3 If you follow up via email and do not receive a response, the next follow up should be via phone call to the CM next week Yes No 4 Your emails to the CM can be generic and tailored to the situation. Yes No 5 The CSR should review the respective designated outstanding tickets daily Yes No 6 Under no circumstances can a regular CSR change the assignment of a ticket that doesn't belong to their law firm unless the support is long term (one week +). Yes No 7 CSRs are not allowed to notify the Law Firms (CMs) about the closure of any tickets PRIOR to the full resolution of the issue(s) or until the 15-day mark is reached, whichever comes first. Yes No 8 All tickets that are older than 48 hours must be followed up on. Yes No 9 Ensure tickets are followed up as per the 48-Day Protocol Yes No 10 If the required documents are received within 45 days of the ticket being opened, the request will be re-opened and the follow up entry created at no additional cost (as an addendum). Yes No 11 the required documents/information are received more than 45 days after the ticket was originally opened, the request will be re-opened and the follow up entry created as a regular (charged) request Yes No 12 POS is considered VALID if it meets ALL the following criteria: Provider’s Name, Law firm name, DOS Yes No 13 RLLS Error: ADDENDUM (CHARGE) – Law Firm Error: REGULAR (NO CHARGE). Yes No 14 By selecting the CSR review follow up reason. the system will set the next follow-up for the next business day Yes No 15 It is not mandatory for the CSR to reply to the Law Firm, and thank them for the documentation. Yes No

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Following up on tickets

Yes or No

About this activity

Created by

Download the paper version to play

Top Games

Yes or No

Foot and Ankle Anatomy Quiz

Yes or No

Grammys for best song/record

Yes or No

Adjective Checker

Yes or No

Is it true?

Yes or No

Is it created with Artificial Intelligence? - Complete game

Following up on ticketsOnline version

by DRZ PRODUCTIONS

You must document all ticket follow ups in the Follow up notes.

Your follow up note should not necessarily be complete, or document every action taken along with any of the CM instructions.

If you follow up via email and do not receive a response, the next follow up should be via phone call to the CM next week

Your emails to the CM can be generic and tailored to the situation.

The CSR should review the respective designated outstanding tickets daily

Under no circumstances can a regular CSR change the assignment of a ticket that doesn't belong to their law firm unless the support is long term (one week +).

CSRs are not allowed to notify the Law Firms (CMs) about the closure of any tickets PRIOR to the full resolution of the issue(s) or until the 15-day mark is reached, whichever comes first.

All tickets that are older than 48 hours must be followed up on.

Ensure tickets are followed up as per the 48-Day Protocol

If the required documents are received within 45 days of the ticket being opened, the request will be re-opened and the follow up entry created at no additional cost (as an addendum).

the required documents/information are received more than 45 days after the ticket was originally opened, the request will be re-opened and the follow up entry created as a regular (charged) request

POS is considered VALID if it meets ALL the following criteria: Provider’s Name, Law firm name, DOS

RLLS Error: ADDENDUM (CHARGE) – Law Firm Error: REGULAR (NO CHARGE).

By selecting the CSR review follow up reason. the system will set the next follow-up for the next business day

It is not mandatory for the CSR to reply to the Law Firm, and thank them for the documentation.