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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

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Created by

Tamara Vianey Sánchez Rivera
Tamara Vianey Sánchez Rivera
Mexico

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Froggy Jumps

Servicio al ClienteOnline version

Servicio al cliente

by Tamara Vianey Sánchez Rivera
1

¿Qué es el servicio al cliente?

2

¿Cuál es el objetivo principal del servicio al cliente?

3

¿Por qué es importante el servicio al cliente?

4

Una característica de un buen servicio es:

5

Actitud correcta de un asesor de servicio:

6

¿Qué es la satisfacción del cliente?

7

¿Qué es una queja?

8

¿Cómo debe manejarse una queja?

9

¿Qué es un cliente interno?

10

¿Qué es un cliente externo?

11

¿Qué significa escuchar activamente?

12

La empatía significa:

13

Un mal servicio provoca:

14

¿Cómo puede mejorar el servicio?

15

La lealtad del cliente es:

 
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