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Atributos universales del servicio

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About this activity

Actividad de repaso

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Mexico

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Atributos universales del servicio
 

Atributos universales del servicioOnline version

Actividad de repaso

by VALERIA INIGUEZ CORONADO
1

Deseo de servir: La voluntad interna de ser útil y ayudar a los demás.

2

Aprecio por el ser humano: Tratar al cliente como persona, no como un número.

3

Orientación al logro: Enfocarse en ayudar al cliente a alcanzar sus objetivos.

4

Responsabilidad: Cumplir con los compromisos y estándares de calidad.

5

Conocimiento:Energía y entusiasmo para servir.

6

Determinación:Dominar el servicio o producto ofrecido.

7

Dedicación: Entrega e intensidad en la tarea.

8

Disciplina: Ejecutar el servicio de manera ordenada y consistente.

9

Orden: Cumplir con tiempos y expectativas.

10

Actitud positiva: Usar un vocabulario accesible.

11

Calidad y rapidez: Eficiencia en la entrega del servicio.

12

Confiabilidad y seguridad: Generar confianza en el cliente.

13

Atención personalizada y empatía: Mostrar comprensión y cercanía.

14

Honestidad y confidencialidad:Es actuar con verdad y rectitud, respetar y proteger la información privada.

15

Comunicación clara: Transmitir confianza y proactividad. Otros atributos clave

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