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Froggy Jumps
Froggy Jumps

Atributos universales del servicio

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Atributos universales del servicio

Froggy Jumps

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About this activity

Repaso

Created by

STEPHANY LIZETH ANDRADE RIVERA
STEPHANY LIZETH ANDRADE RIVERA
Mexico

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Atributos universales del servicio
 

Froggy Jumps

Atributos universales del servicioOnline version

Repaso

by STEPHANY LIZETH ANDRADE RIVERA
1

La voluntad interna de ser útil y ayudar a los demás.

2

Cumplir con tiempos y expectativas.

3

Cumplir con los compromisos y estándares de calidad.

4

Usar un vocabulario accesible. Elabora una actividad de repaso con los atributos universales del servicio y sube tu evidencia

5

Transmitir confianza y proactividad. Otros atributos clave

6

Enfocarse en ayudar al cliente a alcanzar sus objetivos

7

Es actuar con verdad y rectitud, respetar y proteger la información privada.

8

Dominar el servicio o producto ofrecido.

9

Tratar al cliente como persona, no como un número

10

Mostrar comprensión y cercanía.

11

Entrega e intensidad en la tarea.

12

Energía y entusiasmo para servir.

13

Eficiencia en la entrega del servicio.

14

Generar confianza en el cliente

 
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