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Crossword Puzzle
Crossword Puzzle

Atributos Universales Que Son Clave del Servicio al Cliente

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Atributos Universales Que Son Clave del Servicio al Cliente
 

Crossword Puzzle

Atributos Universales Que Son Clave del Servicio al ClienteOnline version

Términos para reconocer buen servicio.

by ARLETH
1

Acción de atender y ayudar a satisfacer necesidades del cliente.

2

Capacidad de comprender y compartir sentimientos ajenos.

3

Intercambio claro de ideas y mensajes entre personas.

4

Cualidad de ser digno de confianza y seguridad para el cliente.

5

Actuar con verdad y rectitud ante la información.

6

Dinámica de ejecutar tareas de forma ordenada y constante.

7

Entrega y concentración total en la tarea asignada.

8

Grado de excelencia en la entrega del servicio.

2
6
1
7
3
5
1

Ayuda o asistencia para satisfacer una necesidad.

2

Trato y apoyo brindado al cliente para resolver dudas o problemas.

3

Registro de una solicitud o problema para darle seguimiento

4

Documento donde se anotan datos de un servicio realizado.

5

Registro de actividades, eventos o incidencias.

6

Requerimientos o problemas que el cliente desea solucionar.

7

Asistencia técnica a distancia mediante Internet.

8

Identificación de la causa de una falla o problema.

9

Acciones para corregir problemas y restaurar el funcionamiento.

10

Principios y valores que guían una conducta responsable y honesta en el trabajo.

10
5
6
4
3
1
8
2
9
 
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