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Repaso de Atención al Cliente

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Repaso de Atención al Cliente

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About this activity

Quiz rápido sobre principios de atención al cliente

Created by

DAVID ITAI GONZALEZ CASALES
DAVID ITAI GONZALEZ CASALES
Mexico

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Repaso de Atención al Cliente
 

Repaso de Atención al ClienteOnline version

Quiz rápido sobre principios de atención al cliente

by DAVID ITAI GONZALEZ CASALES
1

Manejo de tus emociones es controlar tus reacciones y mantener la calma

2

no es necesario dedicar tanto tiempo en una estrategia o en ofrecer un valor añadido

3

para trabajar en equipo necesitas saber colaborar y saber mantener una buena relacion con los demas

4

Mantener la calma no es necesario en situaciones difíciles

5

La honestidad consiste en decir siempre la verdad y no prometer lo imposible

6

La iniciativa es esperar a que el cliente pida ayuda

7

La autenticidad significa vender sin ser natural

8

La apariencia personal no influye en la imagen del servicio

9

La comunicación efectiva implica hablar con amabilidad y usar un tono adecuado

10

La empatía consiste en ponerse en el lugar del cliente y entender cómo se siente

11

Escuchar al cliente no influye en la experiencia de compra

12

El conocimiento y la precisión permiten dar información correcta y resolver dudas con rapidez

13

La actitud debe ser positiva, amable y profesional para generar confianza

 
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