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Froggy Jumps
Froggy Jumps

Quiz de Atención al Cliente

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Quiz de Atención al Cliente

Froggy Jumps

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About this activity

Evalúa tus habilidades de servicio.

Created by

NATHAN ALBERTO ARROYO CRUZ
NATHAN ALBERTO ARROYO CRUZ
Mexico

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Quiz de Atención al Cliente
 

Froggy Jumps

Quiz de Atención al ClienteOnline version

Evalúa tus habilidades de servicio.

by NATHAN ALBERTO ARROYO CRUZ
1

Consiste en hablar con amabilidad, usar un tono adecuado y tratar siempre al cliente con respeto. Escuchar con atención y explicar las cosas de forma clara ayuda a evitar malentendidos y mejora la experiencia del cliente.

2

Es la forma en que te comportas frente al cliente. Tener una actitud positiva, amable y profesional hace que el cliente se sienta cómodo y confiado.

3

Implica conocer bien el producto o servicio que ofreces para dar información correcta y resolver dudas con seguridad y rapidez.

4

Significa decir siempre la verdad y no prometer algo que no se puede cumplir. Un cliente valora que seas sincero, incluso si la información no es totalmente favorable.

5

¿Qué tipo de comunicación debe primar para evitar malentendidos?

6

¿Qué actitud facilita que el cliente se sienta cómodo?

7

¿Qué principio implica decir siempre la verdad?

8

¿Qué implica el conocimiento y precisión en el servicio?

9

¿Qué busca la autenticidad en la relación con el cliente?

10

¿Qué significa iniciativa en atención al cliente?

11

¿Qué abarca la responsabilidad en el servicio?

12

¿Qué se genera cuando el cliente confía en lo que dices?

13

¿Qué implica manejar tus emociones en situaciones difíciles?

14

¿Qué describe mejor paciencia y tolerancia?

 
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