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Crossword Puzzle
Crossword Puzzle

Repasó

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If you wish, you can download a demo game here and test its integration:

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Repasó
 

Crossword Puzzle

RepasóOnline version

Un repaso todo lo que tanto y saber lo que aprendiste

by CAROLINA BARAJAS MOJICA
2

Es la forma en que te comportas frente al cliente

3

Significa decir siempre la verdad y no prometer algo que no se puede cumplir

4

Implica conocer bien el producto o servicio que ofreces para dar información correcta

5

Es ser natural y genuino con el cliente

6

Consiste en adelantarse a las necesidades del cliente, ofrecer ayuda sin que la pidan y buscar soluciones

7

Es cumplir con lo prometido y hacerse cargo de las tareas y compromisos

8

Se construye cuando el cliente siente seguridad en lo que dices y haces

9

controlar tus reacciones, mantener la calma y actuar con profesionalismo

10

saber escuchar sin desesperarse, respetar el tiempo del cliente

11

Implica colaborar y mantener una buena relación con los compañeros

12

ponerse en el lugar del cliente

13

mantener una buena presentación personal y un espacio de trabajo

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9
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