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Help Desk Quick Quiz

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

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If you wish, you can download a demo game here and test its integration:

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Help Desk Quick Quiz

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About this activity

Quick true/false challenge about help desk.

Created by

Alejo 21
Alejo 21
Colombia

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Help Desk Quick Quiz
 

Help Desk Quick QuizOnline version

Quick true/false challenge about help desk.

by Alejo 21
1

They offer multiple channels: email, phone, chat, and self-service portal.

2

A help desk always resolves issues within 5 minutes.

3

First-line support handles basic issues and documents steps.

4

Ticketing systems require no automation or workflow rules.

5

Help desks triage tickets by urgency and impact.

6

Users cannot reopen a closed ticket under any circumstances.

7

A knowledge base provides solutions to common issues.

8

Incident management tracks tickets from report to resolution and closes them when resolved.

9

All tickets are handled by one technician with no escalation.

10

Escalation is never used in a mature help desk.

11

Es seguro usar la misma contraseña para todos tus servicios sin necesidad de gestor de contraseñas.

12

Limpiar el polvo con un secador de aire caliente es una forma segura de eliminarlo.

13

Limpiar el polvo del interior del PC ayuda a evitar sobrecalentamiento.

14

Desactivar el antivirus para acelerar el equipo es una buena práctica.

15

Hacer copias de seguridad regularmente protege tus datos.

16

Usar un antivirus fiable y mantenerlo actualizado protege contra malware.

17

Cambiar la pasta térmica nunca es necesario.

18

Mantener el sistema y programas actualizados reduce vulnerabilidades.

19

La desfragmentación semanal de un disco duro moderno siempre mejora el rendimiento.

20

Desconectar correctamente la fuente de alimentación antes de abrir el gabinete.

 
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