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Froggy Jumps
Froggy Jumps

Desafío de Servicio al Cliente

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Desafío de Servicio al Cliente

Froggy Jumps

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About this activity

Quizz sobre atención al cliente

Created by

María Isabel Hernández Cupil
María Isabel Hernández Cupil
Mexico

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Desafío de Servicio al Cliente
 

Froggy Jumps

Desafío de Servicio al ClienteOnline version

Quizz sobre atención al cliente

by María Isabel Hernández Cupil
1

¿Qué define mejor el servicio al cliente?

2

¿Cuál es una habilidad clave del buen servicio al cliente?

3

¿Qué implica escuchar activamente?

4

¿Qué es un canal multicanal eficiente?

5

¿Qué mide CSAT?

6

¿Qué significa ‘escalar’ una incidencia?

7

¿Qué es una queja bien gestionada?

8

¿Qué opción mejora la experiencia del cliente?

9

¿Qué es la empatía en servicio al cliente?

10

¿Qué implica una política de devoluciones clara?

11

cual es el objetivo principal del servicio al cliente

12

Que es la cultura del cliente del servicio

13

que es el liderazgo situal

14

cual no es una competencia del liderazgo segun berry

15

porque es importante la calidad en el servicio

 
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