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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Cuestionario de servicio al cliente en persona

Created by

Rashif Tellez
Rashif Tellez
Mexico

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Froggy Jumps

Soporte técnico presencialOnline version

Cuestionario de servicio al cliente en persona

by Rashif Tellez
1

¿Cuál es el primer paso al atender a un usuario con un problema técnico en persona?

2

¿Qué habilidad es crucial para entender el problema del usuario cara a cara?

3

¿Qué código de conducta ayuda a mantener una buena experiencia de servicio?

4

¿Qué debe hacer antes de empezar la reparación?

5

¿Cómo debe documentar la intervención?

6

¿Qué estrategia ayuda a reducir interrupciones durante la visita?

7

¿Qué hacedor mejora la confianza del usuario?

8

¿Qué acción facilita la resolución en una visita?

9

¿Qué se debe hacer al finalizar la atención?

10

¿Qué técnica ayuda a evitar malentendidos?

 
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