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Crossword Puzzle
Crossword Puzzle

Conceptos Clave de Atención al Cliente

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Conceptos Clave de Atención al Cliente

Crossword Puzzle

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About this activity

Conceptos básicos para entender el servicio al cliente.

Created by

Nery Fernando Montalván Joachín
Nery Fernando Montalván Joachín
El Salvador

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Conceptos Clave de Atención al Cliente
 

Crossword Puzzle

Conceptos Clave de Atención al ClienteOnline version

Conceptos básicos para entender el servicio al cliente.

by Nery Fernando Montalván Joachín
1

Interacción para escuchar y ayudar al usuario.

2

Persona que compra o solicita productos o servicios.

3

Conjunto de acciones para apoyar al usuario y resolver dudas.

4

Petición formal para expresar insatisfacción y pedir corrección.

5

Conjunto de normas para realizar procesos de atención.

6

Grado en que se cumplen expectativas del usuario.

7

Acto de contestar ante una consulta o duda.

8

Cuestionario breve para medir opiniones de clientes.

6
7
4
8
3
2
1
5
 
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