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Froggy Jumps
Froggy Jumps

Domina la Atención al Cliente

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Domina la Atención al Cliente

Froggy Jumps

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About this activity

Cuestionario sobre fundamentos de servicio

Created by

gerath Alexander .
gerath Alexander .
Mexico

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Domina la Atención al Cliente
 

Froggy Jumps

Domina la Atención al ClienteOnline version

Cuestionario sobre fundamentos de servicio

by gerath Alexander .
1

¿Qué es lo primero al recibir una queja?

2

¿Qué beneficio busca un buen servicio al cliente?

3

¿Qué tono debe usar un buen agente?

4

¿Qué es escuchar activamente?

5

¿Qué es un SLA?

6

¿Cómo manejar una queja difícil?

7

¿Qué significa la empatía en servicio?

8

¿Cuándo preocuparse por un problema?

9

¿Qué implica responder rápido?

10

¿Qué hacer al terminar una interacción?

11

El servicio a cliente debe ser...

12

¿Que genera un buen servicio a cliente?

13

¿Que elemento mejora la comunicación con el cliente?

14

¿Cual es una falla común en servicio a cliente?

15

¿Qué transmite una buena atención al cliente?

 
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