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Froggy Jumps
Froggy Jumps

Dimensiones de la Gestión de Calidad

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Dimensiones de la Gestión de Calidad

Froggy Jumps

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Quiz sobre principios clave de la calidad

Created by

Arely Navas
Arely Navas
El Salvador

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Dimensiones de la Gestión de Calidad
 

Froggy Jumps

Dimensiones de la Gestión de CalidadOnline version

Quiz sobre principios clave de la calidad

by Arely Navas
1

¿Cuál de las siguientes es un principio de la gestión de calidad?

2

Un hotel recibe comentarios positivos sobre la limpieza, pero negativos sobre la actitud del personal. ¿Qué dimensión presenta debilidad principal?

3

¿Qué principio destaca la importancia de involucrar al personal?

4

En turismo, la dimensión técnica de la calidad se refiere principalmente a:

5

Cuando la alta dirección invierte en capacitación continua y asigna recursos para mejorar procesos, está fortaleciendo principalmente el principio de:

6

Cuando un establecimiento turístico analiza su FODA para identificar debilidades en sus procesos de servicio, está utilizando esta herramienta para

 
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