Translation Bureau - Trivia Game

Froggy Jumps

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About this activity

Read every question/situation, translate and classify "Corporate/Customer Speak" into "Emotional Reality."

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Zeina

Egypt

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#	Player	Accuracy	time
1	Zeina February 16, 2026	% 100	00:56

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Froggy Jumps Translation Bureau - Trivia GameOnline version Read every question/situation, translate and classify "Corporate/Customer Speak" into "Emotional Reality." by Zeina 1 If a client says, "Per my last email, I expected this to be done," what is the Empathy Translation? a They are mean. b They may feel their time is being wasted and they are under pressure from their boss. c They think you're incompetent. 2 If an employee bypasses their Team Lead (TL) and goes directly to the Operations Manager to report a system issue or a teammate's behavior, what is the Empathy Translation for that employee’s actions? a They feel unheard or anxious that a delay will hurt their performance metrics. b They are trying to get their Team Lead fired so they can take the job. c They just want to be the "teacher's pet" for the upper management team. 3 If a Department Head says, "We need to 'stress-test' this new process before the Q3 rollout," what is the Empathy Translation for their concern? a They don't trust the team that designed the process b They want to delay the project because they are lazy. c They are anxious about a potential (SLA) breach that could jeopardize the contract. 4 If a Team Lead tells their manager, "My team is already at 100% capacity with the current volume," what is the Empathy Translation? a They fear that adding one more task will cause burnout, leading to a spike in attrition. b They are trying to avoid taking on more work. c They don't know how to manage their time effectively. 5 If a Client says, "We are looking for more 'innovation' and 'value-add' beyond the standard KPIs," what is the Empathy Translation? a They want to pay less for the same amount of work. b They are bored with the current monthly business reviews (MBR). c They must justify the outsourcing cost to their board and need a visible "win".

Froggy Jumps

Translation Bureau - Trivia GameOnline version

Read every question/situation, translate and classify "Corporate/Customer Speak" into "Emotional Reality."

by Zeina

If a client says, "Per my last email, I expected this to be done," what is the Empathy Translation?

They are mean.

They may feel their time is being wasted and they are under pressure from their boss.

They think you're incompetent.

If an employee bypasses their Team Lead (TL) and goes directly to the Operations Manager to report a system issue or a teammate's behavior, what is the Empathy Translation for that employee’s actions?

They feel unheard or anxious that a delay will hurt their performance metrics.

They are trying to get their Team Lead fired so they can take the job.

They just want to be the "teacher's pet" for the upper management team.

If a Department Head says, "We need to 'stress-test' this new process before the Q3 rollout," what is the Empathy Translation for their concern?

They don't trust the team that designed the process

They want to delay the project because they are lazy.

They are anxious about a potential (SLA) breach that could jeopardize the contract.

If a Team Lead tells their manager, "My team is already at 100% capacity with the current volume," what is the Empathy Translation?

They fear that adding one more task will cause burnout, leading to a spike in attrition.

They are trying to avoid taking on more work.

They don't know how to manage their time effectively.

If a Client says, "We are looking for more 'innovation' and 'value-add' beyond the standard KPIs," what is the Empathy Translation?

They want to pay less for the same amount of work.

They are bored with the current monthly business reviews (MBR).

They must justify the outsourcing cost to their board and need a visible "win".

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Translation Bureau - Trivia Game

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Translation Bureau - Trivia GameOnline version

by Zeina

If a client says, "Per my last email, I expected this to be done," what is the Empathy Translation?

If an employee bypasses their Team Lead (TL) and goes directly to the Operations Manager to report a system issue or a teammate's behavior, what is the Empathy Translation for that employee’s actions?

If a Department Head says, "We need to 'stress-test' this new process before the Q3 rollout," what is the Empathy Translation for their concern?

If a Team Lead tells their manager, "My team is already at 100% capacity with the current volume," what is the Empathy Translation?

If a Client says, "We are looking for more 'innovation' and 'value-add' beyond the standard KPIs," what is the Empathy Translation?

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