SW Tone & Communication Quiz

Froggy Jumps

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Test your customer communication skills.

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Rayghaana

United Kingdom

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1	Rayghaana February 20, 2026	% 90	01:30

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Froggy Jumps SW Tone & Communication QuizOnline version Test your customer communication skills. by Rayghaana 1 What is the main purpose of a sincere apology with empathy? a To end the call quickly b To show you understand how they feel c To prove the customer is wrong 2 Why must letters be correctly formatted? a To match the customer’s writing style b To ensure every paragraph is neat and clear c To make the letter look longer 3 What should you always check for before sending a letter or email? a Spelling and grammar mistakes b Font colour only c The customer’s postcode only 4 What must you do when using punctuation and grammar? a Write everything in capital letters b Ensure there are no missing full stops or mistakes c Avoid commas and full stops 5 Why must account references be checked correctly? a To make the letter sound formal b To speed up call handling time c To avoid using the wrong customer’s information 6 Which detail must be included in your communication? a Your favourite colour b Your manager’s name c Your job title and name 7 Which describes SW Tone of Voice? a Very short messages without details b Relaxed, honest, and human wording c Formal, strict, and distant wording 8 Why is Southern Water’s tone described as 'refreshing'? a It avoids speaking to customers b It uses complicated business language c It gives customers a positive, honest experience 9 What should you avoid when communicating with customers? a Being honest and friendly b Checking spelling and grammar c Using slang in formal letters 10 Which is true about providing correct contact details? a Provide as much data as possible, even if irrelevant b Ignore small discrepancies c Use accurate information to avoid miscommunication

Froggy Jumps

SW Tone & Communication QuizOnline version

Test your customer communication skills.

by Rayghaana

What is the main purpose of a sincere apology with empathy?

To end the call quickly

To show you understand how they feel

To prove the customer is wrong

Why must letters be correctly formatted?

To match the customer’s writing style

To ensure every paragraph is neat and clear

To make the letter look longer

What should you always check for before sending a letter or email?

Spelling and grammar mistakes

Font colour only

The customer’s postcode only

What must you do when using punctuation and grammar?

Write everything in capital letters

Ensure there are no missing full stops or mistakes

Avoid commas and full stops

Why must account references be checked correctly?

To make the letter sound formal

To speed up call handling time

To avoid using the wrong customer’s information

Which detail must be included in your communication?

Your favourite colour

Your manager’s name

Your job title and name

Which describes SW Tone of Voice?

Very short messages without details

Relaxed, honest, and human wording

Formal, strict, and distant wording

Why is Southern Water’s tone described as 'refreshing'?

It avoids speaking to customers

It uses complicated business language

It gives customers a positive, honest experience

What should you avoid when communicating with customers?

Being honest and friendly

Checking spelling and grammar

Using slang in formal letters

Which is true about providing correct contact details?

Provide as much data as possible, even if irrelevant

Ignore small discrepancies

Use accurate information to avoid miscommunication

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

SW Tone & Communication Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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SW Tone & Communication QuizOnline version

by Rayghaana

What is the main purpose of a sincere apology with empathy?

Why must letters be correctly formatted?

What should you always check for before sending a letter or email?

What must you do when using punctuation and grammar?

Why must account references be checked correctly?

Which detail must be included in your communication?

Which describes SW Tone of Voice?

Why is Southern Water’s tone described as 'refreshing'?

What should you avoid when communicating with customers?

Which is true about providing correct contact details?

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