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Froggy Jumps
Froggy Jumps

Evaluación "Cliente molesto"

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Evaluación "Cliente molesto"

Froggy Jumps

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About this activity

Realiza la siguiente actividad en bases a tus conocimientos adquiridos del tema "Clientes molestos"

Created by

Fernanda García
Fernanda García
Guatemala

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Evaluación "Cliente molesto"
 

Froggy Jumps

Evaluación "Cliente molesto"Online version

Realiza la siguiente actividad en bases a tus conocimientos adquiridos del tema "Clientes molestos"

by Fernanda García
1

¿Que parte del cerebro se activa ante una agresión?

2

¿Qué puede afectar negativamente el desempeño laboral?

3

¿Qué mejora la forma de responder ante problemas?

4

¿Qué implica la escucha activa?

5

¿Que afecta la comunicación en una situación difícil?

6

Cuando alguien grita o crítica, el cerebro lo interpreta como:

7

¿Que acción fortalece la resiliencia?

8

¿Que es la resiliencia en la psicología?

9

¿Qué se recomienda antes de responder ante una agresión verbal?

10

¿Cuál es una reacción automática ante una amenaza?

 
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