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If you wish, you can download a demo game here and test its integration:

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Comunicacion efectiva

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Comunicacion efectiva

Created by

Abigay Ceceño
Abigay Ceceño
Mexico

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Comunicacion efectiva
 

Comunicacion efectivaOnline version

Comunicacion efectiva

by Abigay Ceceño
1

En la atención telefónica, el concepto de 'sonrisa en la voz' ayuda a transmitir amabilidad.

2

El feedback o retroalimentación sirve para confirmar que el cliente comprendió la información brindada.

3

¿Es recomendable utilizar tecnicismos complejos para demostrar seguridad y profesionalismo ante el cliente?

4

La comunicación escrita requiere una estructura organizada debido a la falta de apoyo del tono de voz o lenguaje corporal.

5

¿Las respuestas automáticas e impersonales son ideales para mejorar la rapidez en canales digitales?

6

El principio de anticipación consiste en prever posibles dudas futuras del cliente para evitar inconvenientes.

7

¿El objetivo de la comunicación efectiva es únicamente transmitir información al cliente?

8

La escucha activa implica evitar interrupciones y demostrar comprensión al cliente.

9

La coherencia implica que el trato y las políticas deben variar según si el canal es presencial o digital.

10

Dirigirse al cliente por su nombre es una técnica de personalización que genera cercanía.

 
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