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Froggy Jumps
Froggy Jumps

Reto: Soporte Técnico a Distancia

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Reto: Soporte Técnico a Distancia

Froggy Jumps

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About this activity

Elementos y ventajas del soporte remoto

Created by

sabastiana capuchina
sabastiana capuchina
Mexico

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Reto: Soporte Técnico a Distancia
 

Froggy Jumps

Reto: Soporte Técnico a DistanciaOnline version

Elementos y ventajas del soporte remoto

by sabastiana capuchina
1

¿Qué herramienta permite conectarse de forma remota al equipo del usuario?

2

¿Qué componente gestiona incidencias y solicitudes de soporte?

3

¿Cuál es una ventaja clave del soporte técnico a distancia?

4

¿Qué aspecto de seguridad es crucial al soporte remoto?

5

¿Qué tipo de conexión se recomienda para sesiones seguras?

6

¿Qué representa SLAs en soporte técnico?

7

¿Qué rol describe la persona que inicia el ticket?

8

¿Qué beneficio reduce tiempos de inactividad?

9

¿Qué función facilita mostrar el escritorio del usuario al técnico en tiempo real?

10

¿Qué describe mejor el proceso de escalamiento?

 
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