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Froggy Jumps
Froggy Jumps

Soporte Técnico a Distancia

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Soporte Técnico a Distancia

Froggy Jumps

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About this activity

Conceptos y ventajas del soporte remoto

Created by

José Florencio Chávez cruz
José Florencio Chávez cruz
Mexico

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Soporte Técnico a Distancia
 

Froggy Jumps

Soporte Técnico a DistanciaOnline version

Conceptos y ventajas del soporte remoto

by José Florencio Chávez cruz
1

¿Qué define el soporte técnico a distancia?

2

¿Cuál es un elemento clave de la herramienta de soporte remoto?

3

¿Qué rol cumple el cliente en el soporte remoto?

4

¿Qué proceso facilita la gestión de incidencias en remoto?

5

Ventaja principal: el tiempo de resolución suele ser...

6

¿Qué ventaja financiera ofrece el soporte a distancia?

7

¿Qué elemento facilita la base de conocimiento en remoto?

8

Una desventaja potencial del soporte remoto es...

9

¿Qué ventaja ayuda a disponibilidad 24/7?

10

¿Qué papel tiene el agente en el proceso remoto?

 
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