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Froggy Jumps
Froggy Jumps

Soporte técnico a distancia

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Soporte técnico a distancia

Froggy Jumps

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About this activity

Elementos clave y flujo de atención.

Created by

Karen Pérez
Karen Pérez
Mexico

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Soporte técnico a distancia
 

Froggy Jumps

Soporte técnico a distanciaOnline version

Elementos clave y flujo de atención.

by Karen Pérez
1

¿Qué elemento inicia un soporte a distancia cuando el usuario reporta un problema?

2

¿Cuál es la función principal del agente en soporte a distancia?

3

¿Qué entorno es esencial para soporte remoto seguro?

4

¿Qué herramientas se usan para acceder al equipo del usuario?

5

¿Qué tipo de protocolo ayuda a comunicar información entre usuario y técnico?

6

¿Qué registro se genera al finalizar un incidente?

7

¿Qué aspecto de seguridad es clave en soporte remoto?

8

¿Qué indica un acuerdo de nivel de servicio (SLA)?

9

¿Qué evento puede requerir escalación a un nivel superior?

10

¿Qué debe hacer el técnico antes de finalizar la sesión de soporte?

 
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