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Crossword Puzzle
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Consolidando la calidad

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Consolidando la calidad

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Actividad lúdica en formato crucigrama interactivo que refuerza el vocabulario esencial del epígrafe 7.6 "La calidad turística" de la UD7 Marketing Turístico "El proceso de decisión de compra". El alumnado identificará y asociará términos clave relacionados con la calidad turística con sus correspondientes definiciones

Created by

Antonio Baena Torres
Antonio Baena Torres
Spain

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Consolidando la calidad
 

Crossword Puzzle

Consolidando la calidadOnline version

Actividad lúdica en formato crucigrama interactivo que refuerza el vocabulario esencial del epígrafe 7.6 "La calidad turística" de la UD7 Marketing Turístico "El proceso de decisión de compra". El alumnado identificará y asociará términos clave relacionados con la calidad turística con sus correspondientes definiciones

by Antonio Baena Torres
1

Grado de satisfacción que proporciona un producto a las necesidades o expectativas del cliente

2

Documento que manifiesta que un servicio se desarrolla de acuerdo a la norma de calidad

3

Asociación Española de Normalización y Certificación

4

Normas, requisitos o puntos de referencia mínimos y objetivos que la empresa debe de cumplir

5

Dato que ayuda a medir la calidad

6

Sistema de Calidad Turística Española para competitividad.

7

Instituto que certifica y gestiona la Marca Q.

8

Revisión externa para comprobar si se cumple la norma.

9

Instrumento para la medición de la calidad del servicio basado en un cuestionario con preguntas estandarizadas.

5
4
6
8
1
3
 
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