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Froggy Jumps
Froggy Jumps

Soporte Técnico a Distancia

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Soporte Técnico a Distancia

Froggy Jumps

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About this activity

Quiz sobre herramientas y procesos remotos

Created by

Karen Pérez
Karen Pérez
Mexico

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Soporte Técnico a Distancia
 

Froggy Jumps

Soporte Técnico a DistanciaOnline version

Quiz sobre herramientas y procesos remotos

by Karen Pérez
1

¿Qué herramienta permite controlar un equipo a distancia de forma segura?

2

¿Qué componente clave se usa para iniciar un soporte remoto?

3

¿Qué sistema gestiona y asigna incidencias en soporte a distancia?

4

¿Qué protocolo protege la conexión remota y datos durante el soporte?

5

¿Qué es una guía de buenas prácticas para soporte a distancia?

6

¿Cuál es un ejemplo de herramienta de acceso remoto?

7

¿Qué debe hacer el técnico antes de ejecutar un control remoto?

8

¿Qué tipo de datos deben protegerse durante el soporte remoto?

9

¿Qué evento marca la resolución de un ticket de soporte?

10

¿Qué acción evita interrupciones durante el soporte remoto?

 
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