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Froggy Jumps
Froggy Jumps

Soporte técnico a distancia

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Soporte técnico a distancia

Froggy Jumps

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About this activity

Conceptos y ventajas clave

Created by

Leonel jasiel Caballero lopez
Leonel jasiel Caballero lopez
Mexico

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Soporte técnico a distancia
 

Froggy Jumps

Soporte técnico a distanciaOnline version

Conceptos y ventajas clave

by Leonel jasiel Caballero lopez
1

¿Cuál es una función principal de las herramientas de acceso remoto en soporte a distancia?

2

¿Qué canal facilita la comunicación durante un soporte remoto?

3

¿Qué sistema ayuda a registrar y gestionar incidencias?

4

Ventaja típica del soporte remoto: reducción de costos por:

5

¿Qué base de conocimiento facilita soluciones rápidas?

6

Qué aspecto es clave para la seguridad en soporte a distancia?

7

Una buena práctica de soporte remoto es:

8

¿Qué opción mejora la continuidad del servicio?

9

¿Qué métrica es útil para medir eficiencia de soporte remoto?

10

Ventaja adicional del soporte remoto: puede:

 
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