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Froggy Jumps
Froggy Jumps

Soporte técnico a distancia

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Soporte técnico a distancia

Froggy Jumps

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About this activity

Conceptos y ventajas clave

Created by

Sebastián Caballero
Sebastián Caballero
Mexico

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Soporte técnico a distancia
 

Froggy Jumps

Soporte técnico a distanciaOnline version

Conceptos y ventajas clave

by Sebastián Caballero
1

¿Qué es un ticket en soporte a distancia?

2

¿Cuál es una ventaja del soporte remoto?

3

¿Qué es un SLA?

4

¿Qué herramienta facilita el acceso remoto?

5

¿Qué implica la base de conocimientos?

6

¿Qué significa FCR?

7

¿Qué es la escalación en soporte?

8

¿Qué mide la métrica de tiempos de respuesta?

9

¿Qué implica la seguridad en apoyo remoto?

10

¿Qué es un canal de soporte típico?

 
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