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Quiz: Soporte técnico a distancia

Froggy Jumps

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Conceptos y ventajas

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Mexico

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Quiz: Soporte técnico a distancia
 

Froggy Jumps

Quiz: Soporte técnico a distanciaOnline version

Conceptos y ventajas

by Aracely Hernández Hernández
1

¿Qué es el soporte técnico a distancia?

2

¿Qué herramienta permite controlar un equipo remotamente?

3

¿Cuál es una ventaja clave del soporte a distancia?

4

¿Qué elemento facilita la comunicación entre técnico y usuario?

5

¿Qué aspecto mejora la documentación en el soporte a distancia?

6

¿Cuál es un riesgo asociado al soporte remoto?

7

¿Qué tipo de software se usa típicamente?

8

¿Qué característica es imprescindible de un servicio de soporte a distancia?

9

¿Qué ventaja mejora la productividad del usuario?

10

¿Qué componente ayuda a la prevención de incidentes?

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