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Froggy Jumps
Froggy Jumps

Soporte técnico a distancia

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Soporte técnico a distancia

Froggy Jumps

Played 4
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About this activity

Conceptos clave para asistencia remota

Created by

Yesenia Marisol Flores Lopez
Yesenia Marisol Flores Lopez
Mexico

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Soporte técnico a distancia
 

Froggy Jumps

Soporte técnico a distanciaOnline version

Conceptos clave para asistencia remota

by Yesenia Marisol Flores Lopez
1

¿Qué herramienta permite controlar un equipo a distancia?

2

¿Qué requisito de seguridad es esencial antes de acceder a un equipo del cliente?

3

¿Qué protocolo se usa para acceso remoto seguro?

4

¿Qué elemento registra la actividad para auditoría?

5

¿Qué debe confirmar el técnico tras una acción a distancia?

6

¿Qué paso inicial en resolución de incidentes a distancia?

7

¿Qué herramienta facilita mostrar lo que el usuario ve?

8

¿Qué mejora la seguridad de acceso remoto?

9

¿Qué documentación es necesaria al cerrar un ticket?

10

¿Qué proceso de escalamiento se usa si no se resuelve?

 
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