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Reto Atención al Cliente: Comunicación y Clientes

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Reto Atención al Cliente: Comunicación y Clientes

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About this activity

Quiz sobre comunicación, técnicas y tipos de clientes

Created by

María Luisa Roche Aldea
María Luisa Roche Aldea
Spain

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Reto Atención al Cliente: Comunicación y Clientes
 

Reto Atención al Cliente: Comunicación y ClientesOnline version

Quiz sobre comunicación, técnicas y tipos de clientes

by María Luisa Roche Aldea
1

Las habilidades sociales como la asertividad y la paciencia mejoran la experiencia del cliente.

2

Los elementos de la comunicación en atención al cliente son emisor, mensaje, canal y receptor.

3

El canal más adecuado siempre es el contacto directo en persona, sin considerar la situación.

4

Los tipos de clientes no requieren adaptar el tono ni el registro de comunicación.

5

La retroalimentación negativa siempre debe ignorarse para no aumentar el conflicto.

6

La comunicación verbal, no verbal y escrita son tipos de comunicación relevantes en servicio al cliente.

7

La escucha activa ayuda a entender las necesidades del cliente.

8

En atención al cliente, las habilidades sociales no influyen en la resolución de problemas.

9

La escucha activa no es relevante para entender las necesidades del cliente.

10

La empatía facilita la conexión y la satisfacción del cliente.

 
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