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Froggy Jumps
Froggy Jumps

Soporte Técnico a Distancia

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Soporte Técnico a Distancia

Froggy Jumps

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About this activity

Quiz práctico de soporte remoto

Created by

Alfonso Jair López López
Alfonso Jair López López
Mexico

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Soporte Técnico a Distancia
 

Froggy Jumps

Soporte Técnico a DistanciaOnline version

Quiz práctico de soporte remoto

by Alfonso Jair López López
1

¿Qué protocolo se usa comúnmente para acceso remoto a escritorios en redes empresariales?

2

Antes de iniciar soporte remoto, ¿qué debe hacer el técnico?

3

Qué herramienta es típica para compartir pantalla en remoto?

4

¿Cuál es la primera acción ante un BSOD (pantallazo azul)?

5

¿Qué VPN ayuda a conectar de forma segura al equipo del cliente?

6

Para seguridad, ¿qué debe evitarse al iniciar sesión remoto?

7

Si hay malware, ¿qué debe hacer el técnico primero?

8

¿Qué prácticación reduce interrupciones durante el soporte?

9

¿Qué aspecto es clave al finalizar una sesión remota?

10

Para registrar el servicio, ¿qué es útil?

 
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