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Froggy Jumps
Froggy Jumps

Soporte Técnico a Distancia

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Soporte Técnico a Distancia

Froggy Jumps

Played 3
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About this activity

Preguntas rápidas sobre soporte remoto

Created by

Daniel Mendoza
Daniel Mendoza
Mexico

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Soporte Técnico a Distancia
 

Froggy Jumps

Soporte Técnico a DistanciaOnline version

Preguntas rápidas sobre soporte remoto

by Daniel Mendoza
1

¿Qué herramienta permite ver y controlar un equipo a distancia?

2

¿Qué protocolo garantiza una conexión segura en soporte a distancia?

3

¿Qué componente registra las actividades durante una sesión de soporte?

4

¿Qué etapa inicial se realiza para entender el problema del usuario?

5

¿Qué se debe verificar antes de compartir pantalla con un usuario?

6

¿Qué acuerdo define tiempos de respuesta y resolución?

7

¿Qué aspecto de seguridad es clave en soporte remoto?

8

¿Qué se debe hacer al terminar una sesión remota?

9

¿Qué rol asigna prioridad y escalado de incidencias?

10

¿Qué herramienta facilita la comunicación continua durante el soporte?

 
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