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Froggy Jumps
Froggy Jumps

Desafío de Soporte Técnico a Distancia

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Desafío de Soporte Técnico a Distancia

Froggy Jumps

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About this activity

Preguntas clave sobre soporte remoto

Created by

Luis Aldair García López
Luis Aldair García López
Mexico

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Desafío de Soporte Técnico a Distancia
 

Froggy Jumps

Desafío de Soporte Técnico a DistanciaOnline version

Preguntas clave sobre soporte remoto

by Luis Aldair García López
1

¿Cuál es un componente clave del soporte técnico a distancia?

2

¿Qué persona suele supervisar el proceso de soporte a distancia?

3

¿Cuál es el primer paso del proceso de soporte remoto?

4

¿Qué debe obtenerse antes de iniciar una sesión remota?

5

¿Qué permite el acceso remoto?

6

¿Qué práctica de seguridad implica la grabación de la sesión?

7

¿Qué mide el SLA en soporte remoto?

8

¿Qué sucede al escalar un incidente?

9

¿Qué herramientas se usan para comunicación y seguimiento?

10

¿Qué práctica es esencial para la seguridad de datos?

 
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