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Froggy Jumps
Froggy Jumps

SOPORTE TÉCNICO A DISTANCIA: ELEMENTOS

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SOPORTE TÉCNICO A DISTANCIA: ELEMENTOS

Froggy Jumps

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About this activity

Quiz sobre elementos clave del soporte remoto.

Created by

Jesus Eduardo Trujillo Flores
Jesus Eduardo Trujillo Flores
Mexico

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SOPORTE TÉCNICO A DISTANCIA: ELEMENTOS
 

Froggy Jumps

SOPORTE TÉCNICO A DISTANCIA: ELEMENTOSOnline version

Quiz sobre elementos clave del soporte remoto.

by Jesus Eduardo Trujillo Flores
1

¿Cuál es una herramienta fundamental para controlar un equipo a distancia?

2

¿Qué permite comunicarse con el usuario sin estar presente?

3

¿Qué sistema gestiona incidentes y tickets de soporte?

4

¿Qué protocolo asegura la conexión para acceso remoto?

5

¿Qué base de conocimiento ayuda a resolver problemas repetitivos?

6

¿Qué tipo de acceso es crucial para ver el escritorio del usuario?

7

¿Qué práctica mejora la seguridad en el soporte remoto?

8

¿Qué documento guía el nivel de servicio acordado?

9

¿Qué componente evita interrupciones y monitoriza sistemas?

10

¿Qué proceso facilita la escalación cuando no se resuelve?

 
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