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Verdadero o Falso (Sí o No): Mercadeo de Servicios

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Verdadero o Falso (Sí o No): Mercadeo de Servicios

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About this activity

¡Pon a prueba tus conocimientos sobre el Mercadeo de Servicios! Solamente puedes fallar 2 veces.

Created by

Eugenia Howell
Eugenia Howell
Costa Rica

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Verdadero o Falso (Sí o No): Mercadeo de Servicios
 

Verdadero o Falso (Sí o No): Mercadeo de ServiciosOnline version

¡Pon a prueba tus conocimientos sobre el Mercadeo de Servicios! Solamente puedes fallar 2 veces.

by Eugenia Howell
1

La intangibilidad permite almacenar servicios para usos posteriores.

2

La variabilidad de la calidad de servicio depende de quién lo presta, cuándo y dónde.

3

La variabilidad no afecta la consistencia del servicio.

4

El marketing interno busca capacitar a los empleados para interactuar con los clientes y satisfacer sus necesidades.

5

La calidad de servicio está influenciada por las personas que la brindan.

6

La inseparabilidad indica que el servicio no se puede separar de su proveedor.

7

La inseparabilidad significa que el servicio se produce y consume por separado.

8

El marketing interno se centra en las ventas a clientes externos.

9

La intangibilidad del servicio implica que no puede almacenarse para su uso posterior.

10

La calidad de servicio puede considerarse 100% libre de fallas siempre.

 
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