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Froggy Jumps
Froggy Jumps

Quiz: Servicio Posventa

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Quiz: Servicio Posventa

Froggy Jumps

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About this activity

Conoce las claves del servicio posventa.

Created by

Verónica Fernández
Verónica Fernández
Spain

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Quiz: Servicio Posventa
 

Froggy Jumps

Quiz: Servicio PosventaOnline version

Conoce las claves del servicio posventa.

by Verónica Fernández
1

¿Qué abarca típicamente el servicio posventa?

2

¿Qué es una garantía en posventa?

3

¿Cuál es un indicador clave de posventa?

4

¿Qué canal suele usarse para soporte posventa?

5

¿Qué es un SLA en posventa?

6

¿Qué implica una devolución o (-) política de posventa?

7

¿Qué se entiende por escalamiento en soporte?

8

¿Qué beneficia a la empresa con un buen posventa?

9

¿Qué es el 'tracking' de incidencias?

10

¿Qué acción mejora la satisfacción posventa?

 
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